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When generative AI (genAI) suddenly burst onto the tech scene with the arrival in late 2022 of OpenAI’s ChatGPT, companies quickly embraced its potential for automating tasks such answering customer inquiries, handling support tickets, and generating content. A slew of rival chatbots followed ChatGPT. But they tended to be static tools; they didn’t learn from…

Google is making changes to its venerable search interface so users can more naturally interact with its AI features. “AI Mode,” a project brewing in Google’s Search Labs, will slowly roll out to general users within the company’s current search interface. A new “AI Mode” tab will appear alongside its search box. “With AI Mode,…

Apple is about to improve its email application, Mail, on iPads and Macs. Both platforms will soon gain the same Apple Intelligence email summary and prioritization systems already available on iPhones — though not every iPhone user seems to have embraced the new systems. What’s coming? If you use an iPhone, you’ll already have experienced the system,…

Despite high-profile return-to-office mandates from the likes of Amazon, AT&T, Dell, and even the US government, many organizations continue to support employees who work remotely. According to a November 2024 Gallup poll, 26% of US workers with remote-capable jobs work outside the office full-time. Embracing remote work opens the door to having employees located in…

Apple and Google now face regulatory probes in the ailing UK market, where the Competition and Markets Authority (CMA) has confirmed it intends to investigate both company’s mobile ecosystems under new digital market laws. This is separate from an ongoing UK probe into mobile browsers and cloud gaming that also affects the two companies. The CMA intends to look…

It comes as no surprise that online scraper bots are scouring the web looking for content to train generative AI (genAI) models, causing massive bandwidth charges to enterprises who told them not to crawl their sites. What is surprising is the world of large language model (LLM) makers’ use of unattributed browsers and other means of escaping…